Terms & Conditions

Cancellation

 

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (email: info@florah-z.com) by means of a clear statement of your decision to withdraw from this contract. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of the cancellation

If you withdraw from this Agreement, we shall reimburse all payments received from you, excluding the cost of delivery, promptly and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement. The repayment is made in the form of a voucher, unless otherwise agreed with you; In no case will you be charged for this repayment charges. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods.

 

You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for you to check the nature, characteristics and functioning of the goods.

The right of withdrawal does not exist for distance contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.

 

The right of revocation also does not apply if the goods ordered by you serve your commercial or independent professional purposes.

End of revocation.

 

In all other respects, we are committed to a fair balance of interests on the basis of the Civil Code (BGB). You can not ask for something better as a customer. As jurisdiction we agree Heilbronn.