Returns & Exchange

Returns

 

You have up to 14 days after receiving your order to decide if the product is right for you.

To ensure fast processing, we ask you to return the article in full. Please make sure that the items are not soiled or washed. You bear the immediate costs of returning the goods. Please write an email to info@florah-z.com to get the shipping address.

Exchange

You have up to 14 days after receiving your order to decide if the product is right for you. If you exchange the item for a similar item of clothing in a different size or color, as with the return, you only bear the cost of returning the item. Damaged, soiled or washed goods will not be taken back.

Money refunds

If the purchased items are found with us and are undamaged, we will refund the purchase price within 14 days in the form of a voucher. Do you have anymore questions? We are here for you. Write us an email to info@florah-z.com.